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30 June 2010: No 17/10
IMPLEMENTATION OF THE INDIVIDUAL GRIEVANCES
REGULATIONS IN THE DOD
The Minister of Defence and Military
Veterans, the Honourable Ms (Dr) Lindiwe Nonceba
Sisulu, has promulgated the Individual
Grievances Regulations in the Government Gazette
for implementation with effect from 01 July
2010. These Regulations were published in
Government Gazette No 33334 on 30 June 2010 and
are available on the DOD Policy website.
NEW GRIEVANCE PROCEDURE
The Regulations give effect to the Individual
Grievances Procedure which is a single procedure
for both uniformed members and PSAP in the DOD.
It is a three tier process where the grievance
is addressed by the following levels, if
necessary:
- Unit
- Service/Division
(Formation if so design-nated)
- Secretary for Defence/C
SANDF/MOD
The Individual Grievances Regulations are
vertically and horizontally aligned with the
relevant legislation. They accommodate the needs
of Service and Division specific requirements.
They are user friendly and understandable to
ensure that grievances are handled within the
pre-scribed timeframes, and address control and
acc-ountability as well as non-compliance. The
Regula-tions are easily accessible to all DOD
officials.
SUPPORT
A Grievance IT System has been developed as a
component of the Action Request System (ARS).
This system will be made available to identified
users of the system to support the individual
grievances pro-cedure electronically. The system
will be implemented by 16 July 2010 to lodge,
update, track and monitor the status of
grievances. Representatives at Services and
Divisions have already been trained with the
view to training other users of the system.
These Regulations will be fully supported by
a DODI; however, for the interim an Instruction
will be issued for the implementation of this
new procedure. The Impl-ementation Instruction
and the training manual will be available on the
HR website during the week of 5 July 2010.
Training on how to lodge a grievance and the
responsibilities of the various role- players
will be conducted by means of training DVDs, the
Instruction, the Intranet and a road show by
DLSR. Training DVDs will be distributed to every
unit via the Labour Relations Offices in due
course and will be available to any individual
who may require advice on the process of lodging
or addressing a grievance.
An aggrieved person will then be the driver
of his/her own grievance in accordance with the
provisions of the Regulations.
For any further information or
enquiries in this regard, kindly contact the DOD
Grievances Information Desk at 012 355 5555 or
fax 012 355 5333 (SSN 810). | 
